PRIVACY POLICY

I collect personal information from you, including information about your:

• name
• contact information
• dogs name, breed, date of birth, vet practice

I collect your personal information in order to:

• contact you in the event of a cancellation, change of booking or an emergency
• To occasionally send you emails about special offers, new services or other information they may be interested in

Your personal information is stored securely and will not be shared with any third party.

You have the right to ask for a copy of any personal information I hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact me at [email protected], or 021 2621002.

DIFFICULT TO GROOM DOGS

I reserve the right to refuse to groom any dog for the health and safety of myself/or the dog. A muzzle may be used. Services may be discontinued if a dog presents an unsafe condition. Such conditions include but are not limited to: behaviour issues, health problems and parasites or ring worm. Please inform me prior to grooming if your dog has ever bitten or has any aggressive tendencies whatsoever. An additional charge will be applied to the groom cost if your dog is particularly problematic or difficult to groom or has aggressive tendencies.

MATTING

Upon arrival in the salon, I will assess your dog’s coat and discuss the matting with you. When a dog is presented to me in a severely matted condition, it is my policy to shave the whole coat using electric clippers with a close blade. Please be assured that this decision is made with careful consideration to the welfare of your animal. Shaving the coat is quicker and kinder to your dog. An additional fee will be added to your standard grooming fee due to the extra time it takes to carefully shave the matting without harm to your dog. The fee will vary and is subject to the amount of time it takes and the size of your dog. There is a risk that your dog may suffer from clipper rash which is an irritation to the skin. I will not be liable for any costs should veterinary care be sought post groom.

In the event that de-matting is possible, An extra charge of $1 per minute will be added to the standard grooming fee.

FLEAS

If fleas are found on your dog, you will be notified and an additional fee of $10 will be applied to your bill to cover the cost of my flea treatment to fumigate the salon and prevent infestation.

LATE PICK UP – NEW

On completion of your dogs groom, I will send you a text to advise that your dog is now finished and ready for collection. It is expected that you will come straight away to collect them please. Unless prior arrangements have been made, a $1 per minute surcharge will be applied to collections taking longer than 25 minutes after being notified your dog is ready.