PRIVACY POLICY

I collect personal information from you, including information about your:

  • name
  • contact information
  • dogs name, breed, date of birth, vet practice

I collect your personal information in order to:

  • contact you in the event of a cancellation, change of booking or an emergency
  • To occasionally send you emails about special offers, new services or other information they may be interested in

Your personal information is stored securely and will not be shared with any third party.

You have the right to ask for a copy of any personal information I hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact me at [email protected], or 021 2621002.

REFUSAL OF SERVICE

I reserve the right to refuse to groom any dog for the health and safety of myself/or the dog. A muzzle may be used. Services may be discontinued if a dog presents an unsafe condition. Such conditions include but are not limited to: behaviour issues, health problems and parasites or ring worm. Please inform me prior to grooming if your dog has ever bitten or has any aggressive tendencies whatsoever.

MATTING

When a dog is presented to me in a severely matted condition, it is my policy to shave the whole coat using electric clippers with a close blade. I will make contact with the you first to discuss this decision. If you are unreachable I will go ahead and shave the coat with the electric clippers. Please be assured that this decision is made with careful consideration to the welfare of your animal. To de-matt would cause your animal tremendous stress and pain, often leaving a very thinned and damaged coat. Shaving the coat is quicker and kinder to your dog. Many dogs are traumatised by unnecessary hours of de-matting, putting them off grooming for life. The best way to prevent matting is to regularly comb your dog at home, especially after it gets wet when it is more prone to matting when the coat is drying.

In the event that de-matting is possible, both by tools or clipping; removing matted coats includes the risk of nicks, cuts or abrasions. If this happens, it will be brought to your attention, but I am not responsible for any vet bills. An extra charge of $1 per minute will be charged for de-matting. Again, I will make contact with you to discuss this decision. If you are unreachable I will go head with the de-matting and the extra charge will be added to your bill.